DELIVERING KNOWLEDGE FOR THE GLOBAL SCIENTIFIC COMMUNITY
Customer research is at the heart of what we do at Burleigh Dodds.
Our experience tells us that delivering content in print or electronic form has to provide the reader with the information they want and when they want it. Customer research is an integral part of our commissioning process and leads the development of our products and services.
We conduct regular surveys amongst our customers, including academic and research institutions, librarians and the corporate market. This ensures our products and services are of the highest quality and completely customer focussed.
Engagement with our customers and our authors is key to success.
Senior professionals are extremely busy people which is why we have developed a commissioning and editorial process that ensures we provide support for editors and authors.
We will be responsible for inviting, contracting and liaising with all the chapter authors to ensure they deliver their chapters on time. We will provide support to authors by means of an online manuscript submission system, ScholarOne ™, allowing them to engage with us even when the office is closed.
Burleigh Dodds is built on a reputation of innovation.
Whether you are a reader, an editor or an author, we provide the best quality service, product and user experience.
Our experience has allowed us to develop an innovative methodology for successful publishing, underpinned by our desire to always put the customer first.
We understand the pressures senior professionals have on their time which is why we take away the administrative burden by proactively managing the content workflow.